Taking Ownership

  • Overview
  • Curriculum
Overview

Course Description

Whether interacting with a customer, meeting deadlines or managing tasks - all of it requires taking ownership. But, what does ‘taking ownership’ mean? The course explains just this with the help of quiz-based approach, where learning is provided through feedback. This course also highlights the importance of taking ownership through various real-life scenarios. It also provides useful tips on how to take ownership when interacting with a customer. Engaging graphics combined with interactivity make it a complete package for the learner.

What You will Learn

Meaning of the term ‘taking ownership’

Taking ownership to build a positive customer interaction

Techniques to demonstrate ownership during customer interaction

Curriculum
Module 1 Introduction
Scenario
Objectives
Module 2 Introduction to Ownership
Introduction
Scenario
Module 3 The Importance of Taking Ownership
Benefits of Taking Ownership
Module 4 How can One Take Ownership?
Introduction
7 Ways to Take Ownership
Assessment (5 questions)

Author : With Open Minds

Course Level : Beginner to Intermediate

Modules : 4

Duration : 15 mins

Certificate : Available

Language : English

Quiz : Available

Enrolled : 19,000+

Why this course is important?

Taking ownership requires one to take responsibility for a job or a task assigned. But, it goes beyond that! It requires one to take responsibility of everything, whether good or bad, regardless of the outcome. Taking ownership reflects accountability, willingness and commitment towards personal as well as organisational goals. This course highlights the importance of taking ownership and also underlines the consequences of not taking ownership.

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