Prospecting Skills

  • Overview
  • Curriculum
Overview

Course Description

Are your employees effective in communication? Each employee within an organisation from customer support representative to technical team needs to be aware of different ways to communicate and how communication creates positive environment. An effective communication enables an organisation to run smoothly without any room for misunderstanding.

Develop a better way to communicate through this e-Learning course on Effective communication. Learn various concept and types, importance and skills, components of communication along with interpersonal skills such as probing and influencing skills, etc.

What You will Learn

Describe the concept of communication

Understand the process of communication

Know the types of communication

Understand the cause and effect of communication

Curriculum
Module 1 Basics of communication
Introduction
Concepts of communication
Communication and its components
Process of Communication
Types of Communication
Written communication
Communication and its components
Assessment (5 questions)
Module 2 Interpersonal skills
Interpersonal skills
Communicating with subordinates
Communicating with peers
Communicating with superiors
Influencing skills
Assertive communication
Probing skills
Communicate Responsibly with Ownership
Assessment (5 questions)

Author : With Open Minds

Course Level : Beginner to Intermediate

Modules : 16

Duration : 75 mins

Certificate : Available

Language : English

Quiz : Available

Enrolled : 6,500+

Why this course is important?

Communication is a part of personality development skills that is required for every individual whether it is an employer or employee. It plays a most vital role in the working of an organisation. But how to communicate effectively? There are various forms of communication and each of them benefits in their own way. This e-Learning course on Effective communication enhances the skills of learners, builds better relationship among employee and organisation, enables in decision making, lowers the cases of conflicts, etc.

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