Email Etiquette

  • Overview
  • Curriculum
Overview

Course Description

An email can help create or lose an opportunity at the workplace. It is a form of communication that reflects both sender and receiver communication. Explore what is email etiquette and why it is important in daily communication within the organisation. Take this e-Learning course and learn how to send impactful emails with attachments, mobile email etiquette, various ways to answer an angry email, and more. The course is made interactive with the help of real-to-life scenarios and attractive graphics.

What You will Learn

Characteristics and importance of an email

Structuring an email

7 mistakes of email

Etiquettes of forwarding mail

Curriculum
Module 1 ABC of an e-mail
Overview
What is Email Etiquette?
Importance of Emails
Characteristics of an Email
Summary
Assessment (5 questions)
Module 2 What to write in an e-mail?
Writing emails
Structuring an Email
Email Samples
Summary
Assessment (5 questions)
Module 3 Formatting an e-mail
Scenario
Check your knowledge
Best Practices
Summary
Assessment (5 questions)
Module 4- 7 common mistakes to avoid
7 common email mistakes to avoid
Mistake 1: Expecting Privacy
Mistake 2: Not Proofreading
Mistake 3: Using unnecessary fillers
Mistake 4: Overlooking major errors
Mistake 5: Using personal email address
Mistake 6: Being rude
Mistake 7: Ignoring emails
Summary
Assessment (5 questions)
Module 5 Essentials of e-mail etiquette
Objectives
Using To, Cc and Bcc fields
Forwarding Business Mails
Avoid Sexist Language
The Reply All Apocalypse
Summary
Assessment (5 questions)
Module 6 Interpreting e-mails
Objectives
Using pictures or attaching documents
Extinguishing flaming emails
Respecting cultural aspects
Setting your Signature
Summary
Assessment (5 questions)
Module 7 Managing e-mails
Objectives
Fun facts
9 Simple rules
Mobile email etiquette
Summary
Assessment (5 questions)

Author : With Open Minds

Course Level : Beginner to Intermediate

Modules : 7

Duration : 76 mins

Certificate : Available

Language : English

Quiz : Available

Enrolled : 7,000+

Why this course is important?

Email has emerged as the most widely used, formal form of corporate communication. Be it personal or business, practising email etiquette while drafting and sending emails shows professionalism. It is important, therefore, for every member in an organisation to know basic email etiquette to ensure the right message and impression gets conveyed, each time. This course is beneficial for every person as it lists the ways, importance, mistakes as well as simple rules while communicating through emails.

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