Handling Difficult Conversation
Course Description
Difficult conversations are a part of everyday interactions at work, whether related to client or an employee. How should you prepare yourself for difficult conversation? What kind of words can you use in that situation? There are multiple questions that need to be answered, this e-Learning course provides tips and ways to deal with difficult people, importance of assertive behaviour, responses of difficult people, etc. This course is enhanced with multiple relatable scenarios and an interactive evaluation to test learners knowledge after learning.
What You will Learn
Why this course is important?
Handling difficult conversation can be troublesome to handle, whether in personal life or at the workplace. When it is about workplace, handling this conversation is not only the job of the leader but also every member related to the organisation. Handling difficult conversation needs skills and courage. This e-Learning course lays down various tips to navigate difficult conversations in an interactive way. Through this course, learners will also learn about the best practices of giving feedback and will be able to differentiate between temporary and chronic behaviour.
