Conflicts commonly take place between co-workers within an organisation. When any kind of conflict arises, it does not bother which career path or what position you are working on. Therefore, it is necessary to impart knowledge to all the members of an organisation on conflict resolution. This e-Learning course briefly describes the stages of conflict, importance of managing conflicts, different approaches to resolving conflict, the four-step process to conflict resolution, etc. Learning through this course is interactive as it is equipped with various engaging scenarios and evaluation.