Often, even while hearing what the other person is saying, you do not actively pay attention to their words. You are not listening! This may seem a casual occurrence that people tend to ignore, but can lead to loss of business, impression and good will. Here is a course that discusses effective techniques of active listening, difference between hearing and listening, benefits and tips to improve listening skills, etc. The course describes concepts with the help of scenarios and infographics to make the learning experience more engaging.