Telephone Etiquette
Course Description
There are many ways to communicate in this digital era. Yet, telephonic conversation still remains the most preferred method of communication as it is personal and also gives a chance to create an impression. Communicating through telephone plays a vital role in business organisations. This course explains the rules of telephone etiquette and its importance, language to be used on the call, ways to better communication, etc. The course is enhanced with the help of self playing graphics and interactive evaluation.
What You will Learn
Why this course is important?
A single phone call can determine whether you gain or lose a potential client in a business. Texting, mailing and automated answering machines have found permanent place in businesses due to modernisation. But telephone still plays a vital role during conversation. Therefore it is essential to impart learning among members about etiquette to be followed while on a call or during a telephonic meeting, list the ways to communicate better and how to start a conversation, etc. This course gives an opportunity to learn telephone etiquette in an engaging way.
