Telephone Etiquette

  • Overview
  • Curriculum
Overview

Course Description

There are many ways to communicate in this digital era. Yet, telephonic conversation still remains the most preferred method of communication as it is personal and also gives a chance to create an impression. Communicating through telephone plays a vital role in business organisations. This course explains the rules of telephone etiquette and its importance, language to be used on the call, ways to better communication, etc. The course is enhanced with the help of self playing graphics and interactive evaluation.

What You will Learn

Importance of telephone etiquette

Rules of telephone etiquette

Telephone etiquette during a call

Things to avoid while on a call

Curriculum
Module 1 Introduction to telephone etiquette
Objectives
Introduction
Importance of telephone etiquette
Starting a conversation
Summary
Assessment (5 questions)
Module 2 Rules of telephone etiquette
Objectives
10 telephone etiquette to keep in mind: 10 Rules
Summary
Assessment (5 questions)
Module 3 Effective Communication
Objectives
Handling rude or impatient callers
When and what to say
Pro tips
Summary
Assessment (5 questions)

Author : With Open Minds

Course Level : Beginner to Intermediate

Modules : 3

Duration : 33 mins

Certificate : Available

Language : English

Quiz : Available

Enrolled : 6,500+

Why this course is important?

A single phone call can determine whether you gain or lose a potential client in a business. Texting, mailing and automated answering machines have found permanent place in businesses due to modernisation. But telephone still plays a vital role during conversation. Therefore it is essential to impart learning among members about etiquette to be followed while on a call or during a telephonic meeting, list the ways to communicate better and how to start a conversation, etc. This course gives an opportunity to learn telephone etiquette in an engaging way.

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